Privacy Policy

Privacy Policy for https://mercedes-distronic-calibration.collision-talk.com

Introduction

Welcome to https://mercedes-distronic-calibration.collision-talk.com! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of your information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Website: Our main platform located at https://mercedes-distronic-calibration.collision-talk.com.
  2. Applications: Any mobile or desktop applications developed and maintained by us.
  3. Services: The various services we offer through the aforementioned platforms, such as user accounts, online support, and communication channels.
  4. Products: Physical or digital products available for purchase on our site.

Please note that this policy does not extend to external third-party platforms, applications, or services linked from our website. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides how your personal data is processed when:

  1. Using Our Services: When you sign up for an account, access our applications, or utilize our online services as an authorized user.
  2. Website Visits: Every time you visit our websites, we may collect certain information automatically through cookies and other tracking technologies.
  3. Communication: If you choose to receive communications from us, such as newsletters, emails, phone calls, or texts/SMS messages.

Personal Data Collection

We collect diverse types of personal data, which include (but are not limited to):

  1. Account Information: Your user name, email address, and password hash for secure login.
  2. Payment Information: Details related to your payment methods used for purchases on our site.
  3. Financial Information: Transaction records and billing addresses associated with your account.
  4. Purchase Information: Products or services you have bought, along with any additional preferences or customization choices.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP address, advertising ID, and device type for analytics and personalization.
  6. Location Data: Your geographical location data when you use our applications or visit our websites.
  7. Feedback: Reviews, comments, and responses you provide to enhance our services.
  8. Social Media Information: Data obtained from social media platforms when you connect your accounts to interact with us.
  9. Product Information: Details about the products you view, search for, or purchase on our e-commerce platform.

We gather this data through various means, including direct user input, tracking technologies (like cookies), and data received from third parties who assist us in providing services.

Cookies

Cookies are small text files placed on your device to enhance user experience and provide essential functionality:

  1. Strictly Necessary Cookies: These enable core features like login, account management, and security.
  2. Preference Cookies: Remembering your preferences for a personalized experience across our sites.
  3. Analytics Cookies: Tracking website usage statistics to improve our services and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data:

  1. Account Information: Retained until your account is inactive for an extended period (usually 2 years).
  2. Payment and Financial Data: Kept secure for the duration required to fulfill transactions and tax obligations.
  3. Purchase History: Preserved for order fulfillment, returns, and warranty purposes (up to 7 years).
  4. Cookies and Tracking Data: Deleted or anonymized after your browsing session ends unless necessary for analytics or user preferences.

Once the data is no longer needed, we securely delete or de-identify it to ensure privacy.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Encrypted Communication: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  3. Regular Audits: Conducting internal and external audits to identify and mitigate potential risks.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally target or collect personal data from this age group. Parents or legal guardians who believe their child’s privacy has been compromised should contact us immediately.

Your Rights (Depending on Location)

In accordance with various global privacy regulations, you have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you and its current use.
  2. Rectification: Ask for corrections if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, except in cases where retention is mandatory by law.
  4. Restriction: Limit the processing of your data under certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on your exercise of data protection rights.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities and seek redress for privacy violations.

For a complete list of your rights, please refer to the applicable privacy laws in your jurisdiction.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with an updated revision date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions regarding this policy, data privacy concerns, unsubscribe requests, or other inquiries:

We are dedicated to addressing your privacy-related queries promptly and efficiently.